Return and Shipping
Delivery: See our shipping page for the estimated FedEx/USPS ship time to your area. Please do not miss your delivery. If the carrier is unable to make delivery for any circumstance other than our error, you will be responsible for the cost of re-shipping your package. Any packages returned to us due to customer refusing delivery will be billed for the shipping charges incurred, plus a 20% restocking fee unless refused due to an error on our part.
Damaged Shipments: If your package does not arrive in acceptable condition, DO NOT ACCEPT it from the carrier. If you accept the damaged package from the courier you may be responsible for the return shipping cost. Contact FedEx at 1-800-GOFEDEX IMMEDIATELY if there is any damage, spillage or breakage -- they may return to pick the package up. Contact us as well so that we can open up a claim and track its progress. All packages typically leave our warehouse in good condition, but damages can still occur, even during transit. Oftentimes, a portion of the package is delivered and the damaged items thrown out. In this case please contact us for a claim and to reship the damaged items. Other times, the entire package may have been damaged, discarded or returned. In these instances, we will reship another package and open up a claim. Any reimbursements if applicable will follow a few days later, usually once the claim is closed.
Returns: Fragrance oils are not returnable under any circumstances, unless shipped by error on our part.This policy is non-negotiable. We encourage you to sample our fine fragrances first to assure your complete satisfaction. This policy is for your protection so we can ensure the high quality of our products. With this policy in effect, you can rest assured that the products you buy from us have not been contaminated by any outside sources. All other merchandise returns accepted only within 7 days of receipt. Returns must be approved, please call or e-mail firstname.lastname@example.org for authorization. Unless our error, a 25% restocking fee will apply to all returns of NON-fragrance oil items to cover credit card fees, labor incurred, etc and 75% restocking fee will be charged to unauthorized returns of fragrance oils to cover the same as well as the now unusable fragrance oils. Approved returned merchandise must be received in proper packaging and in good condition to be accepted. IF ITEMS ARE NOT RECEIVED IN RE-SALEABLE CONDITION, THEY MAY NOT BE ACCEPTED. Unless due to an error on our part, customer is responsible for shipping on all returns. In-store credit only, no cash refunds are given unless shipment was our error. Do not send new orders with returned items for an exchange! Doing so might delay your order, as returns are unpacked in the order they are received. You will be notified when we receive your return, and then you can use that store credit on a new order.
Specials/Returns: No substitutes are given on sale items. If any of the desired scents are currently out of stock, you will be asked to choose an alternate. If any sale items are out of stock, a rain check will not be given.
Wholesale: The prices listed on our product pages are below wholesale, we do offer certain price breaks on larger quantities. If you are interested in bulk quantities, or special order items, please feel free to contact us at Bulk Order Request or call 785-354-4284.
Warranties: Fragrance World Of Topeka.com makes no warranties, expressed or implied, as to the suitability of any certain product for use in secondary products or the actual results of its use in any such products. FWOT expressly disclaims any and all liability resulting from the use of these product in any secondary products produced thereby. It is common in our industry for occasional variances to occur in products such as waxes and fragrances, therefore slight adjustments to your formulas/methods may be needed at times. Any instructions, directions or tips given on the Fragrance World Of Topeka.com site are strictly for informational purposes and are only helpful guidelines to be used as a starting point. This information is provided without warranty of any kind or fitness for a particular use or purpose. Customers are encouraged to experiment and conduct their own tests, as they are responsible and liable for any products they manufacture. Please read all labels, spec sheets and MSDS Sheets.
*All prices and policies are subject to change without notice.
Customer Service & OrderNumber
Please have order & item numbers ready when inquiring about an existing order.